Description based on Specified Commercial Transactions Law
Description based on Specified Commercial Transactions Law
distributor
KOKOROMI - View of mind -
Operation manager
Toru Kumagai
Address: N&E BLD.6F, 1-12-4 Ginza, Chuo-ku, Tokyo 104-0061
Email address: kokoromi-wellbeing@gmail.com
URL:kokoromi.jp
Necessary charges other than products
Shipping fee, consumption tax
How to order
Purchasing at this shop is, in principle, aimed at people residing in Japan. Although you can use our shop overseas, products can only be delivered within Japan.
The registered address must be a domestic residential address (the person's residence). Also, the registered phone number must be a number that can be connected to the person in question. Please strictly adhere to the above.
method of payment
Credit card payment, bank transfer
Due date for payment
Credit card payment: Payment will be made when the product is shipped.
Bank transfer: Within one week from the date of order.
Delivery time
・Please allow 2-3 weeks for your order to arrive.
・Pre-ordered items will be shipped as soon as they arrive (the shipping date will be indicated on the product page)
*Delivery may be delayed if there is a high volume of orders or around holidays.
*If the product is out of stock, it may take approximately one month for delivery. In that case, we will contact you by email.
*For wood carved Buddha statue products, we will arrange the product, make it to order, and prepare for shipping after receiving your order.
Depending on inventory status, you may not be able to make a reservation or purchase even after placing your order.
In that case, we will contact you regarding refund procedures. Please note.
About returns and exchanges
Returns due to initial defects after delivery of this product will only be accepted if you contact our email address within 7 days from the date of purchase (date of arrival of the product). Please note that we will not be able to accept returns or any related returns if the period exceeds 7 days.
However, if we are unable to prepare a replacement product even though we have approved the exchange of this product based on the provisions below, we will return the product and issue a refund accordingly.
About warranty
There is no warranty period. Please manage and store it carefully.
The following items are not eligible for repair :
・Damage caused by dirt, wear and tear from normal use, accident, misuse, abuse, damage during shipping, or other matters beyond our direct control.
・Repair services performed by repair companies other than our company . does not apply to We are not responsible for any special, incidental, or consequential damages.
Modification of the product by anyone other than our company is strictly prohibited. We do not accept replacements or repairs of products that have been modified by anyone other than our company .
*Basically, we do not accept repairs. Please contact us from the inquiry page for inquiries about repair (possibility).
If you have any problems after purchasing, please contact us .
If it is determined that the product can be replaced due to an initial defect or can be repaired, please send the product to us , and after we have confirmed it, we will replace it with a new product.